Privacy Policy

Effective Date: 14th April 2025
Last Updated: 14th April 2025

At Total Pro Clean, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose information collected from our customers, website visitors, and users of our services. By using our website or engaging with our services, you consent to the practices described in this policy.


1. Information We Collect

We may collect personal and non-personal information in the following ways:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Service Address

  • Billing Information (if applicable)

  • Any other information voluntarily provided through our forms, phone calls, or emails

Non-Personal Information

  • Browser type and version

  • IP address

  • Device type

  • Pages visited on our website

  • Time and date of visits


2. How We Use Your Information

We collect and use your information to:

  • Provide and manage our cleaning services

  • Communicate with you about appointments, quotes, and inquiries

  • Improve our website, services, and customer experience

  • Process payments and send receipts

  • Respond to customer support and feedback

  • Send promotional emails or service updates (you may opt out at any time)


3. How We Protect Your Information

We implement industry-standard security measures to protect your personal data, including:

  • Secure servers and encrypted storage

  • Limited access to your personal information by authorized staff only

  • Regular website monitoring and updates for vulnerabilities

However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.


4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information with third parties only in the following circumstances:

  • With trusted service providers who assist in operating our website or providing services, under strict confidentiality agreements

  • To comply with legal obligations, court orders, or governmental requests

  • To enforce our Terms of Service or protect our rights, privacy, safety, or property


5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, understand user behavior, and analyze website traffic.

You can disable cookies in your browser settings. However, some website features may not function properly without cookies enabled.


6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of those third parties before providing any information.


7. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information

  • Opt out of receiving promotional communications

  • Request that we stop processing your data for marketing purposes

To exercise these rights, contact us at info@totalproclean.com.


8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will delete it immediately.


9. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed.


10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

📧 Email: info@totalproclean.com
📞 Phone: (443) 631-0152